Services

The extensive CASYMIR service network has locations throughout Germany and Switzerland, ensuring optimal availability for our customers.
Since contextual information such as the system name, screen, navigation path, and field contents is transmitted automatically, users can focus entirely on their inquiry. The inquiry is then forwarded directly to the appropriate staff member.
All standard means of communication are available for contacting us.

The CASYMIR team supports you from training and software validation to process optimization.
Through information events and news workshops, The CASYMIR training program ensures that your staff is always up-to-date.
Validation consulting is a service concerned with documenting proof that an IT system functions according to defined and requirements and complies with legal standards.

The CASYMIR team supports you fully.

Besides emergency scenarios, support is also available if you require a new feature, e.g. the extension of a procedure. They will take care of your problem, and if the feature proves of general interest, it will be integrated into CASYMIR at your advantage.

A documented interface «Casytrans» is available for data transfer from third-party systems. The transfer procedure can be configured freely and automatized according to different criteria.

The CASYMIR Team  can, on request, deliver all hardware components necessary to the operation of the CASYMIR ERP-II solution.
This way, the customer gets a «single source» system, by which the point of contact for any kind of problem is always clear, regardless whether hey are hardware- or software-related. Our hardware is evaluated according to selected criteria, e.g. performance, reliability, long-term maintainability and the availability of replacement components.

The Project management enables planning, evaluation and coordination of project phases during the entire software implementation period.
You have a strong partner at your side with a high-quality ERP system.